When the Yellow Rice aint yellow

A brotha was preparing the after work meal at the crib and grabs a box of Zatarain’s Yellow Rice as he does on the regular. The directions are quite simple that even a child in kindergarten can figure it out. But on this occasion, things were quite different. One think struck me instantly when the packet in the box was opened. The yellow rice wasn’t yellow, it was white. Now, I’m hold “Hold up, what happened to the yellow rice?” They done pulled a switcheroo on me. So I went ahead and cooked as usual and it was aiiight… for white rice. But I bought the yellow for a reason. I wanted yellow. So best believe that I got on the phone with the Zatarain’s Consumer Affairs dept and let them know the deal. The lady I spoke with was very polite and apologetic. She stated that they’d send me some free coupons as an olive branch for the inconvenience. 48 hrs later, I had my letter and the coupons. I try to tell folks that writing letters and contacting customer care departments about issues that occur are a necessity.

I have a file of letters I’ve written for the past 15 years with hard copies as well as on the computer. Ask Pentagon City Mall what happened when I saw a roach in their food court while dining one Saturday afternoon in ’94. How about the letter I wrote to Subway corporate 2 yrs ago when I went to get a sandwich at 8:45 and the clowns who were hired to do their jobs til 9pm had closed the doors 15 minutes early and refused to open them as I stood outside patiently for 10 minutes. I contacted General Mills about 10 yrs ago when my Honey Nut Cheerios box had regular Cheerios inside. Let me not forget Comcast HQ in Philly 4 yrs ago when a tech just totally messed up my install. Now their execs send me Christmas cards each year. Want something done? Write a letter or voice your issues with the companies who have ‘wronged’ you. Screaming, fussing and cursing don’t get you anywhere or the issues resolved in most cases. Patience and a calm attitude will get better responses when things happen. Just remember that.

Have you ever opened a product from the grocery store and what you had bought wasn’t inside the box or package or it was missing the number that was supposed to be inside??? If so, did you write a letter or contact the customer care dept of the company? Just curious to the experiences of others…

Peace & Love…

G. Mo

One thought on “When the Yellow Rice aint yellow”

  1. Yes, yes, yes! Another person after my own heart. I will write a terse letter in a HEARTBEAT. Though I don’t think even I have been as prolific as you. But I’m hollerin’ at your yellow rice being white. LMAO Get the Mahatma brand next time anyway (long, cylindrical yellow package) — takes a bit longer to cook, but tastes alot better! And it’s ALWAYS yellow. LOL

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